Refund policy

At our store, we are committed to providing high-quality products. Due to the custom nature of our items, our refund policy is strictly limited to production errors to ensure the best service for all our customers.

1. Eligibility for Refunds

Refund requests will only be accepted and processed under the following circumstances:

  • Printing Errors: The product arrives with significant color defects, misalignment, or ink stains that do not match the original design.

  • Broken Design: The artwork arrives visually corrupted, pixelated from the source, or with visible damage to the integrity of the print.

Note: We do not accept returns or refunds for incorrect size selection, color preference changes, or buyer's remorse once the order has been processed.

2. Management and Processing Fees

All approved refunds are subject to a 23% administrative and restocking fee (corresponding to Thrive platform operational costs and processing).

  • This 23% will be automatically deducted from the total amount paid before the final refund is issued.

3. Processing Timeline

We value your time and aim for a quick resolution. Once the condition of your order has been verified and approved:

  • The refund will be processed within 3 business days.

  • You will receive an email confirmation once the transaction is completed.

(Please note that the time it takes for the funds to appear in your account depends entirely on your banking institution).

4. How to Request a Refund

If your order arrived poorly printed or with a broken design, please contact us immediately with the following:

  1. Your Order Number.

  2. Clear photographs showing the defect or damage.